Dear Valued Client,
We deeply value your trust in our services, and we always strive to provide you with timely and efficient support.
We understand how critical tech support can be, especially when you're facing an issue. To enhance our services and make certain no request goes unanswered, we'd like to introduce a new procedure.
If you've submitted a tech support ticket and haven't received a response from us within 24 hours, please send us a short text message at 818-253-9024. Store this number somewhere you'll remember. You don't need to describe the entire issue in the text, just let us know that it's been 24 hours since you've opened the ticket.
This will serve as an immediate flag for our team to prioritize and address your concern without delay. This mechanism is set up to ensure that during times of high volume, no query gets accidentally overlooked. Your satisfaction is our utmost priority, and we're continually working to refine our processes to serve you better.
Thank you for choosing us. We're committed to ensuring that your experience with us is nothing short of excellent.
Warm regards,
Dean Bowers
Support
